Mobile / App
These terms set out the rules that apply when you open an account, place a bet or run a transaction through bKash or Upay on k9bet. Access and eligibility depend on your local law and the regions we currently support — read these terms carefully before you start.
By registering and using k9bet, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and k9bet for every session, transaction and support interaction you have with us. We may update these terms when our services change — any revision takes effect when it is published on this page. If a change materially affects how your account works, we will place a notice in your account dashboard so you can review it before your next session. Your continued use of the platform after a change is posted means you accept the updated terms. Where a specific section of these terms conflicts with a more specific policy we have published — for example, a separate page covering wallet transactions via bKash or Upay — the specific policy applies to that area. These terms are written for members in Bangladesh and for the regions where access is currently supported. Whether access is available to you depends on your local law and the eligible regions listed in your account registration flow. Nothing in these terms should be read as a guarantee of availability in any jurisdiction.
bKash deposit and withdrawal terms are governed by the payment section of your account and by these general terms. Any conflict between the two is resolved in favour of the payment-specific terms.
Upay wallet transactions follow the same rule: the wallet-specific instructions shown at checkout override any general statement in these terms where they differ.
Your current term version, wallet history and any active notices are shown in your account dashboard after login. That is the authoritative record — not a cached or printed copy of this page.
These terms cover your account, your transactions and the game content available in the k9bet lobby. They do not extend to third-party services you access through links we may display, or to the internal policies of payment providers like bKash and Upay. Understanding that boundary helps you know where to go when a question arises.
Creating an account, logging in, verifying your wallet and managing your profile are all governed by these terms. The steps shown in your account registration flow are part of this agreement.
Deposits and withdrawals processed through bKash or Upay are covered here for the platform side. The payment provider's own terms govern what happens on their end of the transfer.
Game titles in the lobby — slots, live tables, crash games and sportsbook markets — are covered by these terms as far as your access and use are concerned. Studio rules from providers like PG Soft or Microgaming apply to the game engine itself.
Any external site, app or service we link to operates under its own terms. k9bet does not control those terms and is not responsible for what those services do or change.
These terms give you concrete ways to manage your account and your relationship with k9bet. You can review your transaction history at any time through the wallet section of your dashboard — every bKash and Upay movement is logged there with a timestamp. If account details such as your registered mobile number or email address need to be corrected, the update path is inside your account settings; follow the verification steps shown on that screen. Where you believe a transaction has been recorded incorrectly, you can raise it through our support channel and we will check the record against our system log. We do not delete transaction records on request because they form part of the audit trail required to operate the platform — but you can request a summary of your own history at any time. Closing your account is also your right; the process is outlined in the account settings page and takes effect once any open session or pending transaction is resolved.
Your full transaction log — including every bKash and Upay movement — is visible in the wallet section of your dashboard. No need to contact support for a routine history check.
Update your registered mobile number or email through account settings. The screen will show you the verification steps required to confirm the change before it saves.
If you spot a discrepancy in a transaction, contact our support team with the transaction reference shown in your dashboard. We will compare it against the platform record and respond.
Account closure is handled through account settings. Any pending transaction or open game session must finish before the closure takes full effect — the screen will tell you if there is anything outstanding.
If any part of these terms is unclear, or if you need to raise a question about how they apply to your account, these are the channels we monitor. Have your account reference or registered mobile number ready — it speeds up every query.
Start a live chat session from the support icon on any page after you log in. This is the quickest route for questions about account access or a specific transaction.
For formal queries about these terms — including requests for your transaction summary or questions about account closure — send an email to our support address shown in your account profile page.
When we update these terms, a notice appears in your account dashboard after login. Reviewing that notice is the fastest way to stay current without checking this page manually.
We keep these terms current and apply them consistently across every account in the regions we support. Here is how we handle the areas that matter most to members in Bangladesh.
Account data you submit during registration — including your mobile number linked to bKash or Upay — is stored for the purpose of running your account and processing transactions. We do not share it with third parties outside the scope of operating the platform.
We use cookies to keep your session active and remember your login state across pages. You can manage cookie preferences through your browser settings; disabling them may affect how some lobby pages load.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your consent, contact support immediately through live chat so we can review the session log and act.
Transaction records are retained as part of our platform audit trail and are not deleted on request, though a personal summary is available to you at any time. Term changes are published on this page and flagged in your dashboard.
These are the questions we hear most often about how these terms work, what they cover and what you can do as a member.
Yes — these terms govern the platform side of every bKash and Upay transaction on k9bet. The payment provider's own terms apply to what happens on their end. If there is a conflict, the payment-specific instructions in your account checkout screen take priority over the general terms here.
When we publish a revision, a notice appears in your account dashboard after your next login. The updated terms also go live on this page immediately. Continuing to use your account after a change is posted means you have accepted the revised terms.
Yes. Your wallet section in the account dashboard shows every transaction with timestamps. If you need a formal summary — for example, a complete record of bKash deposits over a specific period — contact support through live chat or the email address shown in your profile page.
Account closure is handled inside your account settings. Any open game session or pending wallet transaction must complete first — the screen will flag anything outstanding. Once those resolve, closure takes effect and your login access ends. Your transaction records are retained on our side as part of the platform audit trail.
Raise it through live chat or email support with the transaction reference from your dashboard. We check that reference against our platform log and come back to you with the recorded detail. Having the reference ready keeps the process straightforward.
Access and eligibility depend on your local law and the regions we currently support. These terms do not guarantee availability in every location. The registration flow will show you whether your region is currently eligible before you complete account setup.