Mobile / App
This policy explains exactly what information k9bet collects when you use our platform, how we store it, and what choices you have over it. Access to our services depends on your local law and eligible regions — this policy applies wherever our platform is available to you.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. When you make a deposit or withdrawal through bKash or Upay, we record the transaction reference and amount against your account wallet. We do not store your full bKash or Upay PIN at any point; payment processing runs through the wallet provider's own secure channel. We also collect technical data automatically — the device type you use to reach the platform, session timestamps and general location data at the country level. This helps us keep your account secure and detect unusual access patterns. Cookies are used to maintain your logged-in session and remember your language and display settings across visits. We do not sell your personal data to third parties. Where we share data — for example, with payment processors like bKash or Upay to complete a transaction — we share only what that processor needs to complete the specific action you requested. Data is retained for as long as your account remains active and for any period required under applicable law. If you close your account, you can request deletion of personal data that is not subject to a legal retention requirement. All requests are handled through our support channel.
Transaction references logged against your wallet for dispute resolution and account history.
Upay payment records stored securely; full wallet credentials are never held on our side.
Login details stored in encrypted form; we never display your password back to you.
Device and session timestamps used to flag unusual account access and protect your login.
This policy covers your k9bet account and all activity that happens within our platform — from account creation through to wallet transactions and support conversations. It does not extend to third-party sites that we may link to, nor to the internal policies of payment providers like bKash or Upay. Understanding the boundary helps you know who to contact for which type of query.
Covered. Everything from your registration details to your login history and session records falls within this policy. You can request a summary of this data through our support channel.
Covered for our records. k9bet logs the transaction reference and amount. The payment itself is processed by bKash or Upay under their own terms, which we do not control.
Covered for interaction data — which game categories you open, session duration. Game studios such as Microgaming and PG Soft handle only game content; they do not receive your personal account data.
Outside this policy. External links, social platforms or any wallet provider app you use to reach bKash or Upay operate under their own privacy terms. We are not responsible for those practices.
You have real, actionable choices over the data we hold on your account. Reviewing your stored details is the first step — log in and check the account settings page, where your registered name, contact details and linked payment methods are displayed. If something is wrong, you can correct it directly through those fields or raise a request with our support team. For anything not editable in-account — such as historical transaction records tied to a bKash or Upay payment — contact support with the transaction reference and the specific detail you want reviewed. We will check the record and respond with what we hold and what, if anything, can be amended. Where local law and eligible region rules permit, you can also ask us to delete personal data we hold that is no longer required for account operation or legal compliance. We aim to respond to all data requests within a reasonable period; the current expected response window is shown when you submit a request through the support form.
Log in and open account settings to see your registered details, linked wallet and session history. This is the fastest way to check what we hold.
Edit your name, contact information or linked payment method directly in account settings. If a field is locked, raise a correction request through support.
If a bKash or Upay transaction reference in your history looks wrong, share it with support. We will match it against our logs and clarify the recorded amount and status.
Where permitted under applicable law and eligible region rules, you can ask us to remove personal data no longer needed for account operation. Submit the request through our support channel.
For any privacy-related query — whether you want to review data we hold, question a record, or submit a deletion request — our support team is the right first contact. Reach us through the channel that works best for you. We will confirm receipt and tell you the next steps.
Open the chat widget from any page in your logged-in account. Describe your privacy query and our support team will take it from there.
Send a detailed message to our support address with your account ID and the specific data request. We respond with a case reference so you can track progress.
Use the in-account help form under Account Settings for data review or correction requests. The form routes your request directly to the privacy queue.
Our approach to data protection is built around keeping your account details accessible to you and hidden from anyone who is not you. Passwords are stored in encrypted form and are never readable by our support staff. Session tokens expire after a period of inactivity, which means an unattended device does not remain a permanent entry point to your account. We log access events — including the device type and timestamp — so that if you spot an unfamiliar session in your account history, you can flag it immediately through support.
Account credentials and sensitive personal details are stored in encrypted form. No staff member can read your password back to you — if access is lost, a reset flow is the only path.
We use cookies to hold your session state and remember display preferences. You can clear cookies from your browser at any time; doing so will log you out of your current session.
We keep your data while your account is active and for any period required by applicable law. Once that period passes, data no longer needed for compliance or account operation is removed from live systems.
When this policy changes in a material way, we notify you through the contact detail on your account. Continued use of the platform after notification means you have seen the updated terms.
Real questions about how k9bet handles your data, your account records and your rights under this policy. If yours is not here, reach support through live chat or the in-account help form.
We collect the details you enter at registration — name, contact information and login credentials. Once you start using the platform, we also log session data, device type and wallet transaction references for any bKash or Upay payments tied to your account.
We share data only where necessary to complete an action you have requested. For example, processing a bKash deposit requires passing a transaction reference to bKash. We do not sell personal data, and we do not share it for marketing purposes with outside parties.
Log in and check your account settings page for the details we display there. For records not visible in-account — such as historical transaction logs — contact our support team with your account ID and the specific information you want to review.
Yes. Fields like your contact details and linked payment method can be edited directly in account settings. If a field is locked or the correction relates to a historical record, raise it through support and we will check and update where the data can be amended.
Data linked to active account operation is removed when you close your account, subject to any retention period required under applicable law. We keep transaction records for as long as legal obligations in supported regions require, then remove them from live systems.
This policy applies wherever k9bet is accessible. Access to our platform and the services described in this policy depends on your local law and eligible region. If you are in Bangladesh and have a specific privacy question, contact our support team through the in-account help form.